In short, your note is not in the right format. Here are some quick ways to investigate
For V1 cyclone pools on IoTeX, your note should starts with cyclone-IOTX-100000000000000000000000-1-N-0x. N is a number from 0-7. If it is not, you need to see which part is missing.
For v1 cyclone pools, you need to select iotex chain before withdraw. Please see the other FAQ for details.
For V2 cyclone pools on BSC, your note should starts with cyclone-56-N-0x. N is a number from 8 to 10.